Article, featured
Document the process before you automate it
Automating a process nobody has written down doesn't fix it. It locks in one version and runs it faster.
Patrick Flanagan, 3 min read
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Notes from the work.
Practical writing on operations, custom software, and AI for owner-led teams. Written by the people doing the work.
What a good discovery call sounds like
The first call with an automation or software firm tells you a lot, mostly through the questions they ask.
Delivered means used
A system nobody uses is worth nothing. Most projects define done as delivered. We define it as used.
Off-the-shelf or custom software? A simple test
Look for the spreadsheet sitting next to the software. If your team keeps one, the software doesn't fit.
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